Privacy Policy
The controller of the personal data of the online store altermoobel.ee is Altermööbel OÜ (registry code: 10873485), located at Peterburi tee 65, Tallinn, telephone: +372 5563 2859 and e-mail: altermoobel@gmail.com.

What personal data are processed
– name, telephone number and e-mail address;
– delivery address;
– bank account number;
– cost of goods and services and data related to payments (purchase history);
– data related to instalment payments (personal identification code, employer, salary and, if necessary, a bank statement);

Why personal data are processed
Personal data are used to manage the customer’s orders and deliver goods.
Purchase history details (date of purchase, goods, quantity, customer’s data) are used to prepare summaries of goods and services purchased and to analyse customer preferences.
The bank account number is used to reimburse payments to the customer.
Personal data such as e-mail address, telephone number and the customer’s name are processed to handle any issues relating to the provision of goods and services (customer support).
Data related to instalment payments are processed to conclude a contract of instalment payments with the costumer and to perform it, as well as for solvency purposes.
The IP address or other web identifiers of a user of the online store are processed for the provision of the online store as an information society service and for web use statistics.

Legal grounds
Personal data are processed for the purpose of performing a contract concluded with the customer.
Personal data are processed to perform legal obligations (such as accounting and the settlement of consumer complaints).
Data are processed with the customer’s consent to perform the following operations: marketing and notifying the customer of new products and campaigns that may be of interest to them.

Recipients of personal data
Personal data are transmitted to the customer support of the online store to manage purchases and purchase history and settle any problems that the customers may have.
The name and telephone number are transmitted to the transport service provider selected by the customer. If the goods are delivered by a courier, the customer’s address is transmitted along with their contact details.
If the accounts of the online store are kept by a service provider, the personal data are transmitted to the service provider to perform accounting operations.
Data related to instalment payments are transmitted to AS Koduliising as the service provider to conclude and perform the contract of instalment payments of the customer.
Personal data may be transferred to IT service providers if this is necessary to ensure the functionality of the online store or to host data.

Security and access to data
Personal data are stored on the servers of AS Wavecom, which are located in a Member State of the European Union or European Economic Area. Data may be transferred to countries whose data protection levels have been assessed as adequate by the European Commission and to companies in the USA that have joined the Privacy Shield framework.

The personal data may be accessed by the staff of the online store in order to settle technical issues related to the use of the online store and to provide customer support.

Withdrawal of consent
If personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw their consent by informing customer support thereof via e-mail.

Storage
Personal data are erased  unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.
The purchase history is stored for period requested by the law.
In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.

Erasure
For the erasure of personal data, customer support must be contacted via e-mail. Requests for erasure are responded to one month and the period of erasure shall be specified.

Transmission
Requests to transmit personal data submitted via e-mail are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.

Direct marketing messages
A customer’s e-mail address is used to send newsletter messages if the customer has ordered it on our web page. If the customer does not wish to receive the newsletter, the customer should send an e-mail about it.

Cookies
Cookies are used on the website of Altermööbel. Cookies are small-scale text files that are saved on the customer’s computer or other device used by the customer to visit the website (telephone, tablet, etc.) via a web browser. First and foremost, cookies are used to ensure the better functioning of websites and to provide a more convenient and personal user experience. Cookies neither collect data from the customer’s device nor store personal data.

Upon the first visit to the website of Altermööbel the customer is notified of the use of cookies. By continuing to use the website, the customer confirms that they consent to the use of cookies.
The use of cookies can be refused by amending the privacy settings of the web browser. By disabling the use of cookies, some parts of the website may fail to function properly.

Session cookies and permanent cookies are used on the website of Altermööbel. Temporary or session cookies are erased from the customer’s device when the web browser is closed. Permanent cookies are stored in the device (for up to two years) after the web browser is closed.

The website of Altermööbel uses the following categories of cookies:
– Indispensable cookies, which are absolutely necessary for the use of the website or for the performance of certain functions thereof.
– Analytical cookies, which collect information on how often the website is visited, how customers find the website, etc. We use the information obtained therewith to detect problems that occur upon the use of the website and to improve the website user experience.
– Cookies of third parties. Elements of certain social media channels (Facebook) are connected to the website of Altermööbel that share the content of this social media channel to our website and can read the cookies of these social media channels as well as save them on the customer’s device. Those cookies can be designed to personalise the advertisements displayed on social media channels.

Dispute resolution
Disputes concerning the processing of personal data are settled via customer support (altermoobel@gmail.com, +372 5563 2859).
The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).